FAQs
Find answers to the most commonly asked questions.
General Information
Is there parking available near your store?
Do you have accessibility features in your store?
Do programs and events happen right in your retail store?
Do you have a loyalty program?
Do you offer online shopping?
Products
Do you offer gift cards or gift certificates?
I’m looking for a certain product, how can I tell if you carry it or if it’s in stock?
Can I request a specific game or product that is not in your inventory?
Can I pre-order or reserve specific game titles?
Do you carry Magic the Gathering or Pokémon single cards?
Do you carry games from diverse designers and artists?
Return Policy
What is your return policy for items?
What is your return/cancellation policy for kids camps, after school programs, and other events?
What is your return/cancellation policy for ticketed events?
What is your return/cancellation policy for private events (including birthday parties)?
Kids' Programs
Do you offer a sibling discount?
Late Pick-up Policy
Pro-D Bundle Discount
Sponsorships
Would you consider sponsoring our community event or making a donation?